For a shipping quote, please create an account and proceed through the checkout process on our website. Before you submit an order or provide any billing information, the website will display all available shipping methods & costs.
All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost. While common, we are unable to accommodate requests to falsify customs or tax documents with lower declared or "gift" values.
We are located in Saskatoon, Sk. If all products are in stock, your order should be on a truck within 4-24 hours after submission. Less than 2.5% of orders are held up due to a backorder. Our daily shipping cutoff time is 3pm CST. Order placed after this cutoff will often ship the following business day.
UPS offers guaranteed transit times for their Express services. If you choose UPS Express method (3 Day Select or faster) and the shipment shows up late, we will be able to accommodate you with a refund for those shipping costs. UPS Express Saver shipping method is an economy shipping alternative to UPS Express and is not included in our delivery guarantee.
Canada Post offers estimated transit times for their Expedited and Xprerss mail services, but absolutely no guaranteed delivery dates (despite what their website reads). If you choose Canada Post and the package shows up late, we will not be able to apply for and/or provide a refund on behalf of their poor service.
For all free, standard, or ground methods: once a package leaves our shop, the transit time is completely out of our control. Delivery time can vary from 2-30+ days depending on your location. Shipping costs are paid to the carrier and are non-refundable under any circumstance. These policies apply for all domestic and international shipments.TRACKING & LOST SHIPMENTS
No Updates at All:
Even if a package has been picked up, sometimes the carriers won't scan the label until it reaches the first sorting facility. During peak season / times, this often gets worse, but don't worry, it doesn't mean the package is really lost. Oftentimes it will end up being delivered before any updates appear online.
Please contact the carrier with your tracking number and provide notice that something seems wrong. Oftentimes, they can initiate a trace for the package and keep it moving. All shipping labels are generated electronically according to the address information given with your order.