Ess K Customs understands that things don't always go as planned. These policies are designed to protect you and our business, but at the end of the day, we value the satisfaction of our customers more than we value the rules. You'll never need to call your credit card company or leave us a 1-star review... we promise!
From the date of original purchase, you will have 20 days to apply for a return for a refund. You have 30 days to apply for an exchange for another product.
While we welcome returns & exchanges, we do not cover the costs associated with return shipping unless it's required due to our own error. If we determine that to be the case, we will issue a pre-paid return shipping label by email, and cover any postage back to you.
Refunds will be issued back to the original payment source. If you paid with a gift card or store credit, your refund will be issued in the form of store credit. Whether or not you originally paid for shipping, all shipping costs are non-refundable, and will be deducted from the refund amount. Please note that it may take 2-5 business days for credit to appear in your account. The following fees will apply:
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Needs Refurbishment. (Product like-new, needs new packaging) = 80% refund or 90% store credit.
Tier 3: Not Salvageable. (Product & packaging both damaged) = 70% refund or 80% store credit.
Parts may be exchanged if they are in like-new condition with their original unopened packaging for credit towards anything else in-stock. If your returned part(s) cannot be restocked as "new" we reserve the right to deny the exchange or apply only a partial credit towards your new items. If you need to make a rushed exchange, you can order the new part first and then return the original for a refund without being subject to any restocking fees on the "exchanged" item.
EXCLUSIONS — THE FOLLOWING PRODUCTS CANNOT BE RETURNED OR EXCHANGED
1) Products that have been physically or aesthetically damaged or modified during installation
2) Custom parts such as etched lenses, assembled Super7s, or tuned projectors
3) Philips or Osram HID or LED bulbs with broken security seals
4) Products purchased from the Closeout's category
5) Special orders, i.e. any item that is not normally found in our online catalog
APPLYING FOR AN RETURN
Email us with your original order number and include details on the products you wish to return/exchange and your reason
You must write your order number ending in "Rx" clearly on the package with marker so it is clearly legible to our returns department. Due to the high volume of incoming packages, if it's not clear who the parts are coming from or what action we are to take, there will be delays in processing. If a return is received without any useful contact/order information, the parts will be destroyed or restocked after 30 days.
CHANGES & CANCELLATIONS
Please contact us immediately if you require an order to be canceled. If the order has already been processed in the warehouse it can no longer be cancelled or changed.